Recognize the affected function
- Condensation appears on the cabinet edge.
- A small cabinet runs almost continuously.
- Controls seem normal but storage is too warm.
- One drawer stays warmer than the other.
- The door or drawer does not close cleanly.
A useful detail for this request
For continuous running, mention any temperature change as well. The sound and run pattern alone do not identify the cooling fault.
A focused diagnostic visit
Testing is adapted to the appliance and reported behavior. The items below guide the inspection; they are not a promise that a particular component needs replacement.
- Door and drawer closure
- Cabinet airflow and ventilation openings
- Temperature sensing and fan operation
- Cooling performance and installation access
Find the right starting point
Installation access matters beneath a counter. Note any adjacent panels or flooring changes rather than attempting to pull the appliance out.
Small refrigerated cabinets still need ventilation and reliable sealing. Their size does not make continuous running a diagnosis.
Identify the appliance type before selecting a service. A separate cooktop and a range need different request descriptions even if both have a burner problem.
Safe preparation
Move perishable contents if cooling is unreliable. Check only for obvious items preventing closure, and keep ventilation openings clear without removing covers. Leave built-in removal to a qualified technician.
From request to an agreed repair
The service process has a clear decision point: diagnosis first, approval second. Ask about the scope, parts and price before authorizing work.
The diagnostic/service call is $95 and is credited toward an approved repair. An itemized repair price is agreed after diagnosis and before work. Genuine OEM parts are used. Same-day and emergency appointments depend on schedule and location.
Parts, warranty and scope
1-Year Parts & Labor Warranty covers parts installed and labor performed under normal use. It excludes new unrelated faults, misuse, power surges and work performed by others after the service visit.
Genuine OEM parts are used. Refrigerant and sealed-system work is performed by an EPA-certified technician. This is independent service, with no claim of manufacturer endorsement.
Helpful answers
Before you arrange service
Can a drawer seal cause temperature changes?
Poor closure can admit room air. The inspection should establish whether sealing, airflow, controls or another issue explains the behavior.
Does this page cover a wine cooler?
Wine storage has different operating requirements and is listed separately. Choose the Sub-Zero wine cooler service page for that appliance.
Should I remove the unit before the visit?
No. Describe the installation and keep the surrounding area accessible. The technician will assess whether removal is necessary.
